Terms of service
OVERVIEW
Welcome to Orvix, operated by Orvix Commerce LLC ("Orvix," "we," "us," or "our"). Orvix operates this website and store, including all related information, tools, products, and services available to you conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional policies referenced herein and/or available by hyperlink.
If you do not agree to all the Terms of Service, then you may not access the website or use any Services.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site under your supervision.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction through the use of the Service.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding payment information) may be transferred unencrypted and involve:
- transmissions over various networks; and
- changes to conform and adapt to technical requirements.
Payment information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.
SECTION 3 - PRODUCTS AND SERVICES
We make every effort to display product colors, images, and descriptions as accurately as possible. However, we cannot guarantee that your device’s display will accurately reflect actual product colors or appearance.
We reserve the right to:
- limit quantities of products or services;
- discontinue products at any time;
- change product descriptions or pricing without notice.
All products are subject to availability.
SECTION 4 - PRICING AND BILLING
All prices displayed on our website are listed in USD unless otherwise stated.
Prices do not include applicable taxes, shipping charges, customs duties, or import fees unless specifically stated at checkout.
We reserve the right to update product descriptions, pricing, availability, and product offerings at any time. Changes will generally apply to future purchases and will not affect an order that has already been accepted unless required by law or otherwise communicated to the customer.
You agree to provide current, complete, and accurate purchase and account information for all purchases made through our store.
SECTION 5 - ORDERS
We reserve the right to refuse or cancel any order at our discretion, including orders that appear fraudulent, unauthorized, or intended for resale.
Orders may be modified or canceled only before processing begins. Once an order has entered processing or has shipped, we may be unable to make changes or cancel the order. If you need to request a cancellation or change, please contact us as soon as possible at support@orvix.us.
If we cancel or modify an order, we may attempt to notify you using the email address or phone number provided at checkout.
SECTION 6 - SHIPPING AND DELIVERY
We currently ship to customers in the United States and Canada.
Orders are processed within 2–3 business days. Estimated delivery times are:
- United States: 5–10 business days
- Canada: 5–15 business days
Delivery times are estimates only and are not guaranteed.
Delays may occur due to:
- shipping carriers,
- customs processing,
- weather conditions,
- holidays,
- or events beyond our control.
Customers in Canada may be responsible for customs duties, import taxes, or other fees imposed by Canadian authorities.
Tracking information will be provided once an order has shipped.
SECTION 7 - RETURNS AND REFUNDS
Returns and refunds are governed by our [Refund & Return Policy].
Please review our Refund & Return Policy before making a purchase.
SECTION 8 - INTELLECTUAL PROPERTY
All original content on this website, including text, graphics, logos, branding, and website materials, is owned by Orvix or used under appropriate authorization or license. Third-party product images, trademarks, logos, and other materials remain the property of their respective owners or licensors.
You may not reproduce, distribute, modify, or exploit any content from this website without prior written permission.
SECTION 9 - THIRD-PARTY SERVICES AND LINKS
Some products available through Orvix may be sourced from third-party manufacturers, suppliers, or fulfillment partners. Product information is provided based on information available to us, and we make reasonable efforts to ensure product descriptions are accurate.
We are not responsible for examining or evaluating the content or accuracy of third-party websites and we are not liable for any third-party materials, websites, or services.
SECTION 10 - PRIVACY POLICY
Your submission of personal information through the store is governed by our Privacy Policy:
SECTION 11 - USER COMMENTS AND FEEDBACK
If you submit comments, reviews, feedback, suggestions, photographs, or other content to Orvix, you grant us permission to use that content for legitimate business and marketing purposes, subject to applicable law and our Privacy Policy. You represent that you have the right to submit the content and that it is truthful and does not violate the rights of others.
We do not knowingly publish fabricated, misleading, or falsely attributed customer reviews.
SECTION 12 - ERRORS AND INACCURACIES
Occasionally there may be information on our site containing typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, or availability.
We reserve the right to correct errors and update information at any time without prior notice.
SECTION 13 - PROHIBITED USES
You are prohibited from using the site or its content:
- for unlawful purposes;
- to violate regulations or laws;
- to infringe intellectual property rights;
- to spread malware or malicious code;
- to collect personal data of others;
- to spam, phish, scrape, or interfere with security features.
We reserve the right to terminate your use of the Service for violating prohibited uses.
SECTION 14 - DISCLAIMER OF WARRANTIES
All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.
We do not guarantee uninterrupted, secure, or error-free use of the website.
SECTION 15 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Orvix shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the website or products purchased through the website.
SECTION 16 - INDEMNIFICATION
You agree to indemnify and hold harmless Orvix and its affiliates from any claims, damages, liabilities, or expenses arising from your breach of these Terms or misuse of the Service.
SECTION 17 - GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of the State of North Carolina, United States.
SECTION 18 - CHANGES TO TERMS
We reserve the right to update or modify these Terms of Service at any time by posting changes on this page.
Your continued use of the website following any updates constitutes acceptance of those changes.
SECTION 19 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
ORVIX COMMERCE LLC
Email: support@orvix.us
Website: Orvix
Address: 104 Llewellyn St, Dobson, NC 27017, United States
Phone: +1 336 329 8447