Refund policy
At Orvix Commerce LLC, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.
Returns
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Be in its original packaging
- Have all original tags attached, where applicable
- Include proof of purchase or receipt
To request a return, please contact us at:
Please do not send an item back before receiving return instructions from our customer service team.
Authorized returns should be sent to:
Orvix Commerce LLC
104 Llewellyn St
Dobson, NC 27017
United States
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at support@orvix.us and provide clear photos of the item and packaging.
We will review the information provided and determine the appropriate resolution.
Non-Returnable Items
Certain items cannot be returned, including:
- personalized or custom products,
- perishable goods,
- beauty or personal care items,
- hazardous materials,
- flammable liquids or gases,
- gift cards.
Sale items may be subject to additional return restrictions, which will be clearly stated on the applicable product page or at checkout.
This does not affect your rights regarding items that arrive damaged, defective, or incorrect.
Exchanges
We do not process direct exchanges.
If you would like a different item, size, color, or variation, please request a return for the original item. Once the return is approved and processed, you may place a new order for the replacement item.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 5–10 business days after the return has been inspected and approved.
Your bank or credit card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at:
support@orvix.us
Contact Information
ORVIX COMMERCE LLC
Website: Orvix
Email: support@orvix.us
Address: 104 Llewellyn St, Dobson, NC 27017, United States
Phone: +1 336 329 8447