Shipping policy

At Orvix, we are committed to providing clear shipping information and keeping you informed throughout the delivery process.

Shipping Locations

We currently ship to customers in:

  • United States
  • Canada

At this time, we do not offer shipping to countries outside of the United States and Canada.

Order Processing

Orders are processed within 2–3 business days, Monday through Friday, excluding holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Times

United States

  • Standard Shipping: 5–10 business days

Canada

  • Standard Shipping: 5–15 business days

Delivery estimates begin after your order has been processed.

Actual delivery times may vary due to weather conditions, shipping carrier delays, customs processing, or increased shipping volumes during holidays.

Shipping Costs

Standard Shipping: $6.99

Shipping charges are displayed at checkout before you complete your purchase.

Any free-shipping promotions will be clearly displayed on our website when available.

Customs, Duties & Taxes (Canada)

Orders shipped to Canada may be subject to import duties, taxes, or customs fees imposed by Canadian authorities.

These charges are the responsibility of the customer unless otherwise stated during checkout.

Order Tracking

Once your order has shipped, you'll receive a tracking number via email so you can monitor your shipment.

Please allow 24-48 hours for tracking information to become available after the carrier has received your package.

Delayed or Lost Packages

While we work with shipping carriers to deliver orders within the estimated timeframe, occasional delays may occur.

If your package appears to be lost or significantly delayed beyond the estimated delivery timeframe, please contact us at support@orvix.us. We will work with the shipping carrier to help investigate the shipment and determine the appropriate next steps.

Orvix is not responsible for delays resulting from:

  • Shipping carrier delays
  • Customs inspections or processing
  • Severe weather or natural disasters
  • Incorrect or incomplete shipping information provided by the customer

Incorrect Shipping Address

Please review your shipping address carefully before completing your purchase.

If you have entered an incorrect address, contact us as soon as possible. Although we will do our best to assist, we cannot guarantee changes once an order has entered processing or has been shipped.

Customers may be responsible for additional shipping charges associated with returned or redirected packages resulting from an incorrect or incomplete address.

Need Assistance?

If you have questions about your order, shipping status, or need assistance, our Customer Support team is here to help.

Business Name: Orvix Commerce LLC
Business Address: 104 Llewellyn St, Dobson, NC 27017, United States
Support Email: support@orvix.us
Phone: +1 336-329-8447
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

We strive to respond to customer inquiries within one business day.

Policy Updates

Orvix may update this Shipping Policy from time to time. Any changes will be posted on this page and will include the revised effective date.